In-person tasks, full- time customer support and sales (because that’s best left to the experts on the sales team) I don’t do legal work, accounting or HR because these are highly specialized fields that I am not qualified for, but I will help you research and vet people who can do the above tasks.
Can I cancel anytime?
Of course. Contact me prior to your next billing cycle and I'll take care of your request. If you have already been billed, your cancellation request will not take effect until the following month. Unfortunately, I do not offer prorated refunds or cancellations for unused time.
What if I need more hours?
If you go over your limit you can purchase additional hours or upgrade your plan at any time. Just ask.
Is there a setup fee?
No. Your purchase price is the only charge.
How are my hours tracked?
I will keep a running total of your hours and send you weekly reports. Feel free to ask for a report at any time. If you are running out of time I will notify you well ahead of that.
Can my VA handle scheduling?
Absolutely. I can coordinate meetings, schedule appointments and manage your Google Calendar with ease. Simply share and grant me access to manage your calendar. It is that simple!
I exclusively use and manage Google Calendars. At this time, I cannot guarantee support for Outlook, iCal or other calendar applications, though I will do my best to accommodate your needs.
Can my VA keep my inbox organized?
I can! Delegating your Gmail inbox to your VA to read, send and delete messages on your behalf is a great way to stay on top of email and keep your inbox tidy.
I work exclusively out of Gmail and cannot guarantee support for Outlook, Mail or other mail clients, though I will do my best to accommodate your needs.
Can my VA edit and format a presentation for me?
I sure can. I can use Microsoft PowerPoint, Prezi or Google Presentations to format and edit personal or business presentations with your provided content, images and detailed instructions.
Can my VA work with my project management tools or other specialized software?
I am more than happy to assist if you can provide instructions. Please note that I am unable to provide support for any software requiring a local desktop download.
Can my VA help with my accounting needs?
I will happily find you an excellent bookkeeper or CPA. However, due to certain legalities and a specific knowledge of the domain, I am unable to aid with Quickbooks or other accounting tools.
Can my VA do design work for me?
I can certainly research and vet qualified freelancers or graphic design agencies. However, as talented as I am, I cannot personally help with design projects.
How about video or audio editing?
Much like design work, audio and video editing requires domain expertise which I will not be able to provide. If you need to find a good editor though, I will gladly hunt down the best!